Referenser och regelverk

Referenser

1. Ekman, I., Swedberg, K., Taft, C., Lindseth, A., Norberg, A., Brink, E.,…. & Sunnerhagen, K.S.. Person-centred care – Ready for prime time. Eur J Cardiovasc Nurs.. 2011;10(4):248-251.
2. Gamst-Jensen, H., Lippert, F.K., & Egerod, I.. Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: A mixed methods study.. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine. 2017;25(1):
3. Holmstrom, I.K., Nokkoudenmaki, M.B., Zukancic, S., & Sundler, A.J. It is important that they care - older persons' experiences of telephone advice nursing.. Journal of Clinical Nursing. 2016;25(11-12):1644-1653.
4. McCormack, B., & McCance, T.V.. Development of a framework for person-centred nursing. Journal of Advanced Nursing. 2006;56(5):472-479.
5. Kaminsky E, Rosenqvist U, Holmstrom I. Telenurses' understanding of work: detective or educator?. J Adv Nurs. 2009;65(2):382-90.
6. Kaminsky, E., Roing, M., Bjorkman, A., & Holmstrom, I.K.. Telephone nursing in Sweden: A narrative literature review. Nursing & Health Sciences. 2017;19(3):278-286.
7. Gustafsson, S., Savenstedt, S., Martinsson, J., & Walivaara, B.M. Need for reassurance in self-care of minor illnesses. Journal of Clinical Nursing. 2018;27(5-6):1183-1191.
8. Greenberg ME. A comprehensive model of the process of telephone nursing. J Adv Nurs. 2009;65(12):2621-9.
9. Smith S. Helping parents cope with crying babies: decision-making and interaction at NHS Direct. J Adv Nurs. 2010;66(2):381-91.
10. Blank, L., Coster, J., O'Cathain, A., Knowles, E., Tosh, J., Turner, J., & Nicholl, J.. The appropriateness of, and compliance with, telephone triage decisions: A systematic review and narrative synthesis. Journal of Advanced Nursing. 2012;68(12):2610-2621.
11. Röing, M., Rosenqvist, U., & Holmström, I.K.. Threats to patient safety in telenursing as revealed in Swedish telenurses' reflections on their dialogues. Scandinavian Journal of Caring Sciences. 2013;27(4):969-976.
12. Gustafsson, S., Martinsson, J., Walivaara, B.M., Vikman, I., & Savenstedt, S.. Influence of self-care advice on patient satisfaction and healthcare utilization. Journal of Advanced Nursing. 2016;72(8):1789-1799.
13. Smits, M., Keizer, E., Ram, P., & Giesen, P.. Development and testing of the KERNset: An instrument to assess the quality of telephone triage in out-of-hours primary care services. BMC Health Services Research. 2017;17:1-9.
14. National telephone advice nursing in Sweden : patient safety and communication [doktorsavhandling]. Uppsala: Uppsala universitet, Medicinska fakulteten; 2012.
15. Runius L. Sjukvårdsrådgivning - det goda samtalet. I: Holmström I, red. Telefonrådgivning inom hälso- och sjukvård. Lund: Studentlitteratur; 2008, s. 63-77.
16. Sandelius S, Wahlberg AC. Telenurses' experiences of monitoring calls to parents of children with gastroenteritis. Scand J Caring Sci.. 2019;

Regelverk

• SFS 2014:821. Patientlag. (Ändringsförfattning SFS 2023:42). Stockholm: Socialdepartementet