Referenser och regelverk

    Innehållet är grundat på beprövad erfarenhet, lagar, regelverk, nationella riktlinjer och med stöd från relevanta vetenskapliga studier.

    Referenser

    1. Ekman, I., Swedberg, K., Taft, C., Lindseth, A., Norberg, A., Brink, E.,…. & Sunnerhagen, K.S.. Person-centred care – Ready for prime time. Eur J Cardiovasc Nurs.. 2011;10(4):248-251.
    2. Gamst-Jensen, H., Lippert, F.K., & Egerod, I.. Under-triage in telephone consultation is related to non-normative symptom description and interpersonal communication: A mixed methods study.. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine. 2017;25(1):
    3. Holmstrom, I.K., Nokkoudenmaki, M.B., Zukancic, S., & Sundler, A.J. It is important that they care - older persons' experiences of telephone advice nursing.. Journal of Clinical Nursing. 2016;25(11-12):1644-1653.
    4. McCormack, B., & McCance, T.V.. Development of a framework for person-centred nursing. Journal of Advanced Nursing. 2006;56(5):472-479.
    5. Kaminsky E, Rosenqvist U, Holmstrom I. Telenurses' understanding of work: detective or educator?. J Adv Nurs. 2009;65(2):382-90.
    6. Kaminsky, E., Roing, M., Bjorkman, A., & Holmstrom, I.K.. Telephone nursing in Sweden: A narrative literature review. Nursing & Health Sciences. 2017;19(3):278-286.
    7. Gustafsson, S., Savenstedt, S., Martinsson, J., & Walivaara, B.M. Need for reassurance in self-care of minor illnesses. Journal of Clinical Nursing. 2018;27(5-6):1183-1191.
    8. Greenberg ME. A comprehensive model of the process of telephone nursing. J Adv Nurs. 2009;65(12):2621-9.
    9. Smith S. Helping parents cope with crying babies: decision-making and interaction at NHS Direct. J Adv Nurs. 2010;66(2):381-91.
    10. Blank, L., Coster, J., O'Cathain, A., Knowles, E., Tosh, J., Turner, J., & Nicholl, J.. The appropriateness of, and compliance with, telephone triage decisions: A systematic review and narrative synthesis. Journal of Advanced Nursing. 2012;68(12):2610-2621.
    11. Röing, M., Rosenqvist, U., & Holmström, I.K.. Threats to patient safety in telenursing as revealed in Swedish telenurses' reflections on their dialogues. Scandinavian Journal of Caring Sciences. 2013;27(4):969-976.
    12. Gustafsson, S., Martinsson, J., Walivaara, B.M., Vikman, I., & Savenstedt, S.. Influence of self-care advice on patient satisfaction and healthcare utilization. Journal of Advanced Nursing. 2016;72(8):1789-1799.
    13. Smits, M., Keizer, E., Ram, P., & Giesen, P.. Development and testing of the KERNset: An instrument to assess the quality of telephone triage in out-of-hours primary care services. BMC Health Services Research. 2017;17:1-9.
    14. National telephone advice nursing in Sweden : patient safety and communication [doktorsavhandling]. Uppsala: Uppsala universitet, Medicinska fakulteten; 2012.
    15. Runius L. Sjukvårdsrådgivning - det goda samtalet. I: Holmström I, red. Telefonrådgivning inom hälso- och sjukvård. Lund: Studentlitteratur; 2008, s. 63-77.
    16. Sandelius S, Wahlberg AC. Telenurses' experiences of monitoring calls to parents of children with gastroenteritis. Scand J Caring Sci.. 2019;

    Regelverk

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