Referenser och regelverk

Referenser

  1. Wahlberg AC. Sjuksköterskans telefonrådgivning. Stockholm: Liber; 2007.
  2. Kaminsky E, Rosenqvist U, Holmstrom I. Telenurses' understanding of work: detective or educator?. J Adv Nurs. 2009;65(2):382-90.
  3. Moscato SR, David M, Valanis B, Gullion CM, Tanner C, Shapiro S, et al. Tool development for measuring caller satisfaction and outcome with telephone advice nursing. Clin Nurs Res. 2003;12(3):266-81.
  4. Moscato SR, Valanis B, Gullion CM, Tanner C, Shapiro SE, Izumi S. Predictors of patient satisfaction with telephone nursing services. Clin Nurs Res. 2007;16(2):119-37.
  5. Ström M, Marklund B, Hildingh C. Callers’ perceptions of receiving advice via a medical care help line. Scand J Caring Sci. 2009;23(4):682-90.
  6. Greenberg ME. A comprehensive model of the process of telephone nursing. J Adv Nurs. 2009;65(12):2621-9.
  7. Snelgrove SR. Nursing work in NHS Direct: constructing a nursing identity in the call-centre environment. Nurs Inq. 2009;16(4):355-65.
  8. Smith S. Helping parents cope with crying babies: decision-making and interaction at NHS Direct. J Adv Nurs. 2010;66(2):381-91.
  9. Holmström I, Dall’Alba G. ‘Carer and gatekeeper’ - conflicting demands in nurses’ experiences of telephone advisory services. 2002. 16(2);142-8:
  10. Edwards B. Telephone triage: how experienced nurses reach decisions. J Adv Nurs. 1994;19(4):717-24.
  11. Pettinari CJ, Jessopp L. “Your ears become your eyes”: managing the absence of visibility in NHS Direct. J Adv Nurs. 2001;36(5):668-75.
  12. Wahlberg AC, Cedersund E, Wredling R. Telephone nurses’ experience of problems with telephone advice in Sweden. J Telemed Telecare. 2005;11(8):403-7.
  13. Wahlberg AC, Cedersund E, Wredling R. Bases for assessments made by telephone advice nurses. J Telemed Telecare. 2005;11(8):403-7.
  14. National telephone advice nursing in Sweden : patient safety and communication [doktorsavhandling]. Uppsala: Uppsala universitet, Medicinska fakulteten; 2012.
  15. Runius L. Sjukvårdsrådgivning - det goda samtalet. I: Holmström I, red. Telefonrådgivning inom hälso- och sjukvård. Lund: Studentlitteratur; 2008, s. 63-77.
  16. Quality of communication during telephone triage at Dutch out-of-hours centres. Patient Educ Couns. 2009;74(2):174-8.

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